Voice/VoIP

Voice and telephone services are the number one area to significantly reduce telecom spend while also significantly elevating operational functionality.

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Voice solutions come in many different shapes and sizes to meet a variety to specific needs, however, one thing is true; most of the solutions available today encompass much more than just placing and receiving calls.

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Consider the features below before implementing ANY new voice platform:

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Unified Communications: Keep your team/organization on the same page, literally.  Unified communications is a platform for communicating quickly with other personnel within your organization; think of it like a chat room for all the most important contacts within your team.

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Mobile Applications: Receive business calls to your mobile device when away from the office.  Place calls from your cell phone using your business number.  Pivot to a remote-workforce at a moments notice.

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Business Text-Messaging: Receive and send (mass) text messages to customers.  Highly effective for customer marketing/appointment keeping/reminders.

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Voicemail Transcription: Read your voicemails like a text message in an instant and keep your momentum rather than missing another call by manually dialing your voicemail server.

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Auto-attendants: Limit the time you spend on the phone by more effectively filtering out calls which do not require human contact & manage the flow of calls to the correct department from a main local number

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Internal Transfers: Internally transfer callers to different departments or extensions or even to alternate business locations to improve overall customer experience.

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Analytics: All the important information about call sources, call length, average calls taken, talk time, and much more available in one place to inform your future strategic decisions.