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Voice and telephone services are the number one area to significantly reduce telecom spend while also significantly elevating operational functionality.

Voice solutions come in many different shapes and sizes to meet a variety to specific needs, however, one thing is true; most of the solutions available today encompass much more than just placing and receiving calls.

Consider the features below before implementing ANY new voice platform:

Unified Communications: Keep your team/organization on the same page, literally.  Unified communications is a platform for communicating quickly with other personnel within your organization; think of it like a chat room for all the most important contacts within your team.

Mobile Applications: Receive business calls to your mobile device when away from the office.  Place calls from your cell phone using your business number.  Pivot to a remote-workforce at a moments notice.

Business Text-Messaging: Receive and send (mass) text messages to customers.  Highly effective for customer marketing/appointment keeping/reminders.

Voicemail Transcription: Read your voicemails like a text message in an instant and keep your momentum rather than missing another call by manually dialing your voicemail server.

Auto-attendants: Limit the time you spend on the phone by more effectively filtering out calls which do not require human contact & manage the flow of calls to the correct department from a main local number

Internal Transfers: Internally transfer callers to different departments or extensions or even to alternate business locations to improve overall customer experience.

Analytics: All the important information about call sources, call length, average calls taken, talk time, and much more available in one place to inform your future strategic decisions.

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